hotel.info Pte. Ltd.
 
  Service Centre Agent - Based In Singapore
Job Function Customer Relations :: Reservations
Key Skill(s) Required Our Service Centre is looking for a

Service Centre Agent - Based in Singapore

Prerequisites:

• High school diploma, education degree or equivalent
• Hotel industry background
• Proficiency in Microsoft Office (Word, Excel)
• Accustomed to using the internet and a strong interest in new media
• Strong communication and listening skills
• Focus on customer service
• Fluent in Mandarin and other Chinese dialects
• Excellent English skills, both verbal and written
• Knowledge of customer service principles and practices
• Ability to work in a fast paced environment
• Accuracy and attention to detail
• Team player
• Only Singaporeans and PR holders need apply
Job Details www.hotel.de and www.hotel.info offers customers the choice of more than 210,000 hotels worldwide.
Our cutting-edge product, strong customer focus and young, dynamic team of about 450 employees
have established hotel.info as a specialist in online accommodation.

hotel.info is a subsidiary of the group hotel.de AG, one of the leading websites for free online hotel
reservations. Firmly established in Germany, we are rapidly increasing our presence in Europe, with
offices in London, Paris, Rome and Barcelona. We have also extended into Asia with new offices in
Shanghai and Singapore.

Information about the job:

As a Service Centre Agent you will be responsible for responding to general customer enquiries from
throughout Asia, particularly the China, via email correspondence and telephone. Additionally you will
assist international customers (in English) to support our main Customer Service Centre based in
Nuremberg, Germany.


Our offer:

• A varied role where you are encouraged to use your own initiative to manage your activities
• Working in a well established company with room for career progression
• An international working environment
• Working within a creative and dynamic team

Contact:

Applications should be made in English by email to recruitment@hotel.info. Please include your salary
expectations and the start date when you could commence employment.

Jennifer Chua
Office Manager

hotel.info Pte. Ltd.
Prudential Tower, Level 14 and 15
30 Cecil Street
Singapore 049712, Singapore
Phone: +65 6232 2850
Fax: +65 6491 5530
Your tasks:

• Customer assistance by phone and/or email correspondence
• Editing and updating customer information
• Liaising with customers and hoteliers
• Resolving customer issues
• Preparing individual hotel offers and quotes
• Logging information on customer calls and maintaining detailed and accurate records
• Supporting the hotel department with customer accounts when necessary
Job Requirements 2 to 5 Year(s) Experience
High School
English (Spoken: Fluent/Native, Written: Fluent/Native)
Cantonese/Yue (Spoken: Intermediate, Written: Intermediate)
Mandarin (Spoken: Fluent/Native, Written: Fluent/Native)
Full time, Permanent, Contract

Salary Not Specified
Contact Information Ms Jennifer Chua
Tel: +65 6232 2850
recruitment@hotel.info
Apply by 30 Jan 2012
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